An Easter Trip Disconnected

After a trip to visit my parents in northern NSW (usually about a 2 hour trip south from Brisbane), a particularly appalling traffic jam on returning home highlighted a couple of things to me regarding how I use my phone on journeys like these, and the limitations still presented to us when doing so.

Lets just say I am very pleased for those people who were visiting the town of Byron Bay over the Easter Weekend (our destination was a little further south), however these were not my thoughts when stuck in northbound traffic for close to two hours over a stretch of the Pacific Highway approaching the Byron on-ramp (which we usually cover in 10 minutes), thus making the trip home a leisurely 4 hour drive.

Getting There

So how was my phone involved in all of this? Firstly, the day before I had sent my mother an invitation to share my location in the Find my Friends app on her iPad, allowing her to have a reasonable idea of when we would arrive that morning. All worked well for most of the journey, with the exception of a request by the app for a login which was at the time unknown to my mother. Minor aberration soon fixed upon my arrival. During this trip, I streamed my music collection though iTunes Match for a little over two hours (I have a generous amount of data on my current plan), with the connection dropping out just the once.

Trip rating 9/10

Getting Home

The return journey and technology – not such a great pairing. The almost two-hour traffic jam where we moved only a few kilometres occurred where our 3G signal was fairly poor, leaving us without any connection throughout the entire period we were stuck. A disaster? No, however it did get me thinking about how I tend to use my devices when traveling, and the possible ramifications of this.

Starting with the Find my Friends app. It was all well and good to download this for my mum on her iPad and set things up to enable her to track our journey when we visit. When we lose connectivity? A couple of concerned parents who wonder why the location is showing a position 2 hours into a journey we should have passed in the first half hour. A breakdown? Accident? They were not to know.

Relating to the above, we were also out of range when trying to send messages. For iMessage? Forget about it, and it was difficult even getting standard SMS through. My mother’s attempts to send iMessages (as she often uses her iPad for messaging not her phone) both to myself and my wife were obviously not received either. So, again, from their end – breakdown or accident? This was ultimately resolved by eventually getting an SMS through to my mother’s mobile phone.

Of lesser importance in the connectivity side of things, we were also unable to check maps (Apple, Google or otherwise) to see if any of the side roads afforded an alternate route; check the web traffic updates to confirm if what we expected to be the source of the problem was actually the problem (and hence should be resolved once we passed that particular point); and obviously no music streaming was possible to pass the time (heaven forbid should we all actually talk – kidding, we did plenty of this).

The alternatives? Listen to CD’s (remember those?), albeit the 6 CD’s loaded into the 6-stack in-car stereo afforded a little less choice than the 6000 or so songs in my iTunes match library, however got the job done; the kids watched videos on laptops or listened to music actually on their phones; I could have listened to the podcasts I had downloaded, however didn’t necessarily see the need to subject the rest of the vehicle’s occupants with my own niche interests. As far as knowing what was going on and alternate routes? We did exactly as we used to do 10 years ago, and just waited it out along with the other few thousand motorists doing exactly the same

Return journey rating 6/10 (well we made it didn’t we – there has to be some score for that right?)

Lessons Learned

In summary, although we arrived home safe and sound, the above occurrence did highlight a few shortcomings of this “all connected” world we live in (I do acknowledge those who live in areas who experience these problems every single day). Much of what occurred above I admit were classic “first world problems” and did not really significantly concern me at the time, however when they affect others in your family, you do begin to consider how worthwhile these bits of technology are without 100% reliable coverage to ensure they work all of the time.

In future? Perhaps the case for a fully loaded dedicated car iPod; actually using the phone to call (go figure) my family rather than hopelessly trying to reach the iMessage server or get an SMS through; and resurrecting such classics as I-spy and car cricket.

By the way, had a great day with my great family. Hope your easter weekend was just as good (and fully connected).

Cafes, Bloggers and Reviews

Whether or not you agree with ratings and crowd sourced or blogger reviews, there is no denying their influence. Enough to make or break a business? Maybe, maybe not, though in an increasingly connected world, where we are all constantly encouraged to “rate” our purchases or experiences, a large amount of data is available for those who wish to look.

Reviews, Ratings and Blogs

Often being on the lookout for quality coffee, one site and app I often consult is Beanhunter, which was created to fulfill this exact need.

James Crawford, Co-founder of Beanhunter in Beanscene magazine:

Beanhunter is about engaging coffee enthusiasts with great coffee shops. It’s a platform for people to know where great coffee is located and expose coffee shops, that’s why it started.

Which then brings us to blogs. Yes, point taken – look at the blogger judging the bloggers! From the same article:

If Catherine has a “mediocre experience”, she says she won’t hesitate to share it with her followers. “Why should I not write about it just because it’s negative? I think of it as a warning to others to keep in mind what they can expect to happen, whether it be bad food or bad service,” she says. “I guess [reviews] do have the potential to hurt a business, but if there are so many negative reviews about a particular venue, then they must be doing something wrong.

Fair enough, however why should I “expect” a negative experience to happen? Or will I simply not go at all, relying on someone else’s opinion (who I know nothing about) that a particular place of business is not worthy of even a second look or the benefit of the doubt. That perhaps they were visited on a day when the senior barista was away at a competition, the boss was off with the flu, and the remaining staff were doing everything in their power just to keep the doors open.

So, much-needed guidance or more confusion? That is for readers to decide, however many a blog with a strong following and sound reader engagement will wield a good deal of influence on consumer behaviour. The downside? In all of the writer and reader interaction, the one left out in the cold is often the proprietor of the establishment being critiqued. The scenario mentioned above? Perhaps enough to warrant a low star review and scathing few words, when a simple word to staff or management may have resolved any particular issue with product or service on the day.

Sometimes it’s a little too easy to judge, and judge in front of a large audience at that.

On a blog or well patronised crowd sourced review site, the particular review in question may sit at the top of the posts for a little or a long time, allowing a great many potential customers to view it. Will they necessarily realise this is an aberration in the generally stellar performance of a particular establishment. Maybe, maybe not. Such a scenario may be where the numbers and the average review rating saves the day.

Of course let’s not forget there are those cases with consistently poor service of an inferior product, which is another matter entirely, and neither numbers nor words will save you here.

Penny Wolff, of Brisbane’s Dandelion and Driftwood on reviews:

“This form of communication can be detrimental because business owners can’t control people’s opinions. In most cases, they don’t have the opportunity to rectify the issue or respond to the review and that’s just frustrating for the business owner.”

Even if the business owner reaches out to the person who was supposedly wronged with an explanation and attempted clarification of a situation (as was the case on Twitter recently by a very well-respected establishment on the Brisbane coffee scene), it can be met with a meaningless response “ok thanks, I’ll be sure to mention that to your competition down the road”.

One expert or a hundred reviewers

At the end of the day, isn’t it all about personal opinion anyway? And if so, should we trust one expert reviewer (however that may be defined) or listen to the collective voice of hundreds of our peers? In many ways this is indeed a double-edged sword, and perhaps the answer lies in whether consumers really understand what they are going to get for their hard-earned cash.

Beyond the fact that the collective voice of our peers can be tainted by personal prejudice which sometimes descends into unruly nonsense, we also must acknowledge we have different levels of experience, tastes and preferences.

Perhaps this is where a specialised review site such as Beanhunter has an advantage over more generalised sites, in being a little more limited to those specifically seeking out a positive coffee experience rather than stretching across the entire restaurant, cafe and bar scene. On the other side of the coin, does this then skew ratings towards the specialist end of the cafe scene? I don’t necessarily think so, as even within a defined review ecosystem such as Beanhunter, tastes and experience do cross a reasonably sized spectrum.

The point here? There will always be differences in knowledge, experience, and preferences of groups at either end of the expert-novice spectrum, as this article on beer tasting from Business Insider demonstrates.

It’s your opinion not mine

The final word? Make up your own mind, because at the end of the day, surely the benefit of the doubt should go to those who have just done their best to serve you, with the resources they have, on the particular day you visit.

Wiser Web Wednesday

Welcome to the first Wiser Web Wednesday (www), a weekly post with links to articles or blog posts from around the web I have found either interesting, beneficial or both. Why run a link post each week?

Firstly, I find these types of posts on other sites I follow extremely useful to broaden my knowledge and awareness of information on the web. Secondly, many links I collect either don’t make it into posts, or due to time constraints, planned posts may never be written, with the links archived in Pinboard rather than shared in a longer form post.

In summary, I’d simply like to share a little more of what interests me with you. Away we go.

Overthought.org
Great advice to follow that appears to have helped many a battery drained iPhone user:
The Ultimate Guide to Solving iOS Battery Drain

Out of interest, author Scotty Loveless’ follow up article on just how popular the battery drain article became:
Overwhelmed

Asian Efficiency
As I do 90% of my writing on an iPad mini, another view on going iPad only from Thanh at Asian Efficiency:
Going iPad Only: How to do it with the right apps and accessories

A Fool With a Pen
A review of a pen currently on my shopping list:
A Clear Winner: A review of the TWSBI Diamond 580

The Pen Addict
Jeff Abbott’s review of a notebook I have been meaning to get my hands on and try for some time now:
Leuchtturm 1917 Soft Cover Notebook Review

Field Notes Brand
With two packs of the Shelterwood Edition of these pocket notebooks ordered and on their way, I will write about my impressions once they arrive. In the meantime, watch this fantastic video on how the covers made of real American cherry wood are manufactured:
The Shelterwood Edition for Spring 2014

The Erasable Podcast
Just on 4 episodes old, now is your chance to get in at the beginning and see where this promising show goes. What do you mean a podcast about pencils seems strange? Go on, start:
Episode 1 – The Erasable Podcast.

Also worth a look are the individual sites of the three co-hosts:
– Tim Wasem: The Writing Arsenal
– Johnny Gamber: Pencil Revolution
– Andy Welfle: Woodclinched

Brew on Flipboard
For a varied collection of coffee related articles, I am always happy to share my own Flipboard magazine:
Brew by petedenison

I hope you get something out of the above www links – until next week!

My Aeropress Recipe – 2014 Update

Aeropress plungeWhile writing a recent post on coffee pod machines, I looked back on my original Aeropress recipe and brewing method in use at the time. Now almost a year ago, I think it’s time to write an update of the recipe and method I am now using, given it is quite different to the original.

Although many readers will be well aware of the Aeropress as a brewing method, for those that aren’t, the Aeropress is a total immersion brewing system, which forces water through ground coffee by a large syringe like plunge mechanism, which pushes a pocket of air, forcing water through the coffee grounds at pressure.

According to the manufacturer Aerobie (yes the same company which invented the flying disc), the benefits of the Aeropress include:

Total immersion of the grounds in the water
results in rapid yet robust extraction of flavor.

Total immersion permits extraction at
a moderate temperature, resulting in a smoother brew.

Air pressure shortens filtering time to 20
seconds. This avoids the bitterness of long
processes such as drip brewing.

Why the Aeropress?

Although the Hario V60 pourover is probably my favourite form of filter brewing, the Aeropress has been a great method to use in the office due to its ease of use, minimal clean up, and being a little sturdier than the glass french press chambers I have chipped or completely broken on occasion. In terms of clean up, the Aeropress beats the french press hands down, with the spent coffee “puck” ejected straight into the bin, and a quick rinse of the filter cap, chamber and plunger completing the process.

As for the resulting brew made by the Aeropress, I have always found this to be smooth and well-balanced. Probably not quite as crisp and bright as the V60, but very enjoyable none the less. Although the recipe below uses the standard paper filter (of which 350 are included with the purchase of an Aeropress), using a metal filter disc allows more oils and some fines from the ground into the brew, providing a fuller bodied cup if that is your preference. Whilst negating the need for paper filters and more convenient for travel, the disc then becomes another item in the post brew cleaning process.

Overall, I see the Aeropress continuing to be a mainstay in my brewing repertoire for some time to come.

My Aeropress Brew Method

As I have already mentioned, the recipe below is certainly different (and more enjoyable) than the one I was using 12 months ago. The reason for the change? In part due to always working towards a better brew, however mainly due to attending an outstanding brew class at the Cup Specialty Coffee roastery here in Brisbane. The following recipe works well for me both in terms of the resulting brew, as well as overall convenience, and has a total time of about 1 minute and 15 seconds:

  • 12–14g coffee (med-fine grind; on the finer side)
  • 200g water (full chamber)
  • pre-heat chamber and cup; place filter paper in cap and rinse
  • assemble plunger slightly into chamber; invert
  • add ground coffee into chamber
  • add shot of chilled water^, then a little hot and rest 10–20 secs to bloom
  • fill remaining chamber with boiling water (swirling as fill)
  • screw on cap with filter paper
  • apply gently downward pressure to chamber to squeeze out air through cap
  • flip Aeropress onto cup
  • at 45 seconds, commence a 30 second press time (1 min 15 sec total brew time)
  • enjoy your coffee after minimal clean-up

^ As I am limited to the “always boiling” hot water urn in the office rather than a kettle, the shot of chilled, filtered water cools the overall brew a little and avoids dumping boiling water directly onto the ground coffee.

Aeropress fullAeropress cap

Conclusion

Aeropress cupSo, there you have it. My updated Aeropress brewing recipe. I’ll be sure to post an update again in another year or so should this change significantly. I’d encourage you to seriously consider this form of brewing both for variety and convenience, if it sounds like something that may suit your needs (and taste).

As always, there are many resources floating around on the web as far as recipes and techniques are concerned. Here are a couple to get you started, although a quick Google search will lead to many more:

Speaking of Aeropress championships, I am looking forward to getting along and watching the QLD rounds at Strauss in Brisbane in a few weeks time. Wait…no…am I going to have to change my recipe again?

Aussie, Aussie, Aussie – Tech, Tech, Tech!

Aussie Thong

Anybody seen the other one?

Amongst the subscriptions to various industry and management/leadership newsletters that arrive in my inbox at work, one in particular caught my attention recently. A weekly newsletter from Verne Harnish, author of The Rockefeller Habits (adding value and growth to your company), contained a snippet with the following:

Atlassian Valued at US$3.5 Billion – congratulations to co-founders Scott Farquhar and Mike Cannon-Brooks – now billionaires on paper after launching the firm in 2002!!

A further link to this Wall Street Journal article then explains how Atlassian, an Australian firm which develops online collaboration tools for business, is now one of the worlds most valuable venture-backed companies. The focus of the article cites how the company, now with over 800 employees, has seen an average sales increase of over 40% annually for the past 5 years, has done so without employing a single salesperson. How? An exceptional product I expect.

You will also find more on this in the The Australian Financial Review.

Yes, dept4 is far from a business news site, though articles like this get me thinking about the talent Australia has in the tech world, on both large and smaller scales. Need a great Australian made and therefore very accurate weather app (available both on iOS and Android)? Look no further than the Shifty Jelly developed Pocket Weather Australia. Not surprisingly, the developers also make one of the most highly rated podcast apps on the App Store (again for iOS and Android) in Pocket Casts 4. You can listen to developer Russell Ivanovic discuss the challenges and successes of Shifty Jelly on this episode of the Podcast CMD+Space with Myke Hurley.

Although I am not a gamer in any sense of the word, most of you would know the games Fruit Ninja and Jetpack Joyride, which were developed (amongst many other great games) just across town here in Brisbane by Halfbrick Studios.

Although I have highlighted only a small few here, there is no doubt about the quality of tech talent in Australia, nor the coverage on great sites like Reckoner (both web and podcast). Whilst it is a small few who will make their millions (or be valued in billions), there are countless others out there toiling away and demonstrating the immense talent in this sector of the country, all of whom are worthy of our acknowledgement, appreciation and encouragement.

My kids tinkering with the HTML on their Tumblr accounts? You never know.

Go little Aussies.